Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information handled when you visit the Glorion Casino website, create or use an account, contact support, take part in casino activities, or otherwise interact with the service. It is intended to provide a clear general explanation of privacy practices for players in Australia.

The information required will depend on how you use the website and the features available to you. Some information is needed to provide an account or process a transaction, while other information helps improve website performance, prevent misuse and understand how visitors use the service. If you choose not to provide information that is necessary for a particular purpose, some account or website functions may not be available.

This policy may be updated when our services, business practices or privacy requirements change. The latest version will be made available on this page. You should review it from time to time, particularly if you continue using the website after an update. Where appropriate, important changes may also be communicated through the website or another suitable channel.

Information about other people

Please do not provide personal information about another person unless you are authorised to do so and have explained how their information may be used. If you believe information about you has been provided without permission, you can contact us using the privacy email address below.

Information we may collect

A casino website typically handles several categories of information. The amount and type of information collected can vary depending on whether you browse as a visitor, register an account, complete verification, make a payment, contact support or use other available services.

• Account details, such as your name, date of birth, username, password, residential information and other details submitted during registration or account management.
• Contact information, such as an email address and information included in messages sent to customer support.
• Identity and verification documents, where required to confirm identity, age, eligibility, account ownership or the accuracy of account information. These may include document images and information taken from those documents.
• Payment and transaction records, including deposits, withdrawals, balances, transaction history, payment method information and records used to investigate payment issues or unusual activity.
• Gaming and account activity, such as login history, account settings, responsible gambling preferences, participation records and communications relating to your account.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, referring pages and general information about how the website is accessed.
• Cookie and usage information, such as pages viewed, links selected, session activity, preferences, error reports and information about website performance.
• Information provided voluntarily, including feedback, survey responses, support requests, complaints and other material you choose to send to us.

We may also receive limited information from service providers that help with identity checks, payment processing, security, fraud prevention, technical hosting, customer support or website analytics. These providers should only provide or use information for appropriate service-related purposes.

You should make sure that information supplied to us is accurate, current and complete. If your details change, updating them promptly can help prevent delays with account support, verification or transactions.

How we use information

Personal information is used for legitimate operational, security, service and compliance purposes. The main reasons for handling information may include the following:

• Creating, maintaining and administering your account.
• Providing casino features, account functions and related customer services.
• Confirming identity, age, account ownership and other eligibility requirements.
• Carrying out verification, anti-fraud, anti-money-laundering and security checks in general terms.
• Processing deposits, withdrawals and other account transactions.
• Responding to questions, complaints, technical issues and requests for assistance.
• Monitoring the website and account activity to detect misuse, suspicious behaviour, unauthorised access or activity that may breach applicable requirements or platform rules.
• Meeting legal, regulatory, taxation, accounting, record-keeping and other formal obligations that apply to the service.
• Maintaining, testing and improving website functionality, reliability, security and user experience.
• Sending service messages, account notices, security alerts and other communications needed to operate the account.
• Sending marketing communications where you have provided consent or where another permitted basis applies, subject to your available choices.
• Understanding general usage patterns and creating reports that help with planning, security and service improvement.

Where information is used for marketing, you can withdraw your consent or change your preferences. Stopping marketing messages will not usually stop essential service communications, such as security notices, transaction updates, verification requests or important account information.

Sharing information

Information may be shared when reasonably necessary to provide the service or meet an applicable obligation. This may include sharing limited information with payment providers, identity and verification services, technology and hosting providers, security and fraud prevention services, customer support tools, professional advisers, insurers, auditors, or relevant authorities where disclosure is required or permitted.

Service providers are expected to handle information appropriately and only for agreed purposes. We do not treat your personal information as a product to be sold to unrelated parties. Information may be processed in Australia or another location where a service provider operates, subject to appropriate safeguards and applicable requirements.

Cookies, security and data retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. They can help keep you signed in, remember preferences, support security, measure website performance, understand general usage and provide relevant website functions. Some cookies are necessary for the service to work, while others help with analytics, preferences or marketing.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to block cookies, delete existing cookies, receive a notice before a cookie is stored, or allow cookies only from selected websites. If you disable necessary cookies, some account or website features may not operate correctly.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication requirements, monitoring, secure connections, staff procedures and security checks performed by relevant service providers.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a suitable password, signing out of shared devices and contacting support promptly if you suspect that your account or information has been accessed without permission.

How long information is kept

Information is generally retained only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, service improvement or other legitimate business needs. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other formal obligations, including the handling of disputes, fraud prevention and audit requirements. Once the required period ends, those records will be dealt with in accordance with applicable retention practices.

Your privacy choices and rights

Depending on your circumstances and the privacy requirements that apply, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to make a request

To exercise your privacy rights, ask a question about this policy, or make a data request, email support@glorioncasino.click. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records.

For security, we may need to verify your identity before providing information, changing important account details or completing a request. We may ask for reasonable supporting information, but you should not send unnecessary sensitive documents or payment details by email. If identity cannot be confirmed, a request may be delayed or declined to protect the account and the information of other people.

• Access: ask what personal information is held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
• Deletion: ask for personal information to be deleted when there is no continuing reason or obligation to retain it. Deletion may not be possible for records that must be kept for legal, security, transaction or dispute-related purposes.
• Marketing consent: withdraw consent to promotional emails or other marketing communications by contacting support@glorioncasino.click. You may also use an unsubscribe option where one is provided.
• Restriction or objection: where available, ask us to limit or review certain processing, particularly where you believe the use of information is no longer appropriate.

We aim to handle privacy requests within a reasonable timeframe. The response may depend on the complexity of the request, the information involved, verification requirements and any obligations that limit what can be disclosed, changed or deleted. If a request cannot be completed in full, we will generally explain the relevant reason.

Contact and policy enquiries

If you have a question about how Glorion Casino handles personal information, believe your information may be inaccurate, want to request access or deletion, or wish to withdraw consent to marketing, contact support@glorioncasino.click. This address can be used for privacy enquiries and data rights requests.

When contacting us, include a clear description of your request and, if relevant, the username or account details needed to identify the correct records. Do not include more personal information than necessary. We may contact you to confirm the request, ask for clarification or complete reasonable identity checks.

This Privacy Policy should be read together with the other information and terms made available on the Glorion Casino website. Those materials may explain account use, security, responsible gambling, transactions and communications in more detail. If you stop using the website, the information handling and retention provisions in this policy may continue to apply to records that must or may be kept.